Mobility Advice Line  
Registered charity No: 1114973


(Open: 11am to 3pm Mon to Fri)

UNIT 7
Rotton Park St.
Edgbaston
B16 0AB

Phone:      0121 454 5897
Voicemail  0121 285 0312

Where to hire and buy; How to get free repairs; where to buy spares.

We can supply you with numbers of scooter shops/suppliers

Blue Badge:

Previously called Orange Badge

Motability Allowance & Benefits:

Conditions of entitlement

We can advise on Welfare Benefits: Disability Living Allowance; Carers Allowance; Incapacity Benefit/Employment Support Allowance; Income Support; Council Tax and Housing Benefits.

Bank Charges:

We now have a specialist advisor who can assist you with claiming back your unlawful Bank Charges. This is by appointment only. To book an appointment please telephone or email us and ask for an appointment with the Specialist Advisor for Banking Charges

Home Visits:

We also offer a "home visit" service for one-to-one advice. Mobility Advice Line has a code of conduct for such visits

VAT Free

If you are registered disabled, you do not have to pay VAT when you purchase disability equipment e.g. Stairlifts, Wheelchair, Scooter etc. Also, VAT is not charged on some services provided to you, including some building work to adapt your home and the hire of disability equipment such as Wheelchairs.
The rules about VAT relief for disabled people are very complex and not everything available to you is at zero rate. VAT law states that you must be “chronically sick or disabled to qualify for VAT relief”. Therefore a person with a broken leg for example would not qualify as this is a temporary disability/injury. An older person who is not disabled would also not qualify.
To qualify for zero rating, a product or service must be supplied for the “personal or domestic use” of a chronically sick or disabled person. Besides the basic essentials such as wheelchairs and vehicles, these include:

• Gadgets and devices that are designed solely to make everyday tasks easier for disabled people such as kettle tippers for example.
• Chair or Stair lifts.
• Computer software or hardware designed specifically for disabled people.